CUSTOMER CARE

Frequently Asked Questions

Everything you need to know about our premium leather jackets, craftsmanship, sizing, shipping, returns, and care.

01
THE COLLECTION

Product & Leather

Discover the materials, craftsmanship, and details behind our collection of premium leather jackets.

We carefully select premium genuine leather and sheepskin for our jackets. Each hide is chosen for its character, durability, texture, and ability to develop a distinctive patina over time. Because genuine leather is a natural material, subtle variations in grain and texture are part of what makes every jacket unique.

Yes. Our collection is created using genuine leather and carefully selected natural materials. Product descriptions provide specific information about the material used for each individual jacket so you can make an informed choice before placing your order.

Natural leather has its own individual grain, texture, and character. While we make every effort to represent our products accurately through photography, slight differences in texture, tone, and finish may occur. These natural variations are not imperfections but a unique characteristic of genuine leather.

Absolutely. Our jackets are designed to combine timeless style with everyday practicality. With proper care and storage, a quality leather jacket can become a long-term wardrobe essential that develops more character and personality as it ages.

Our collection features a range of timeless styles, including leather biker jackets, biker vests, sheepskin jackets, shearling styles, long coats, and bomber jackets. Selected designs may be available in multiple colors. Please visit the individual product page to view the available options.

02
YOUR PERFECT FIT

Sizing & Fit

Find your ideal fit and feel confident choosing your next leather jacket.

We recommend checking the size guide provided on the individual product page and comparing the measurements with a jacket that already fits you well. Pay particular attention to chest, shoulder, sleeve, and jacket length measurements before selecting your size.

Fit can vary depending on the design and style of the jacket. Some styles are designed with a fitted silhouette, while others offer a more relaxed or classic fit. Always refer to the specific product's size guide for the most accurate information.

If you are between sizes, consider how you plan to wear your jacket. If you prefer a closer, fitted appearance, you may prefer the smaller size. If you plan to layer sweaters or heavier clothing underneath, a larger size may provide greater comfort. Our customer care team can also help you make the right choice.

This depends on the jacket's silhouette and the fit you prefer. If layering is important to you, we recommend considering your measurements and choosing a size that provides comfortable movement without compromising the overall shape of the jacket.

If your order qualifies under our return or exchange policy, you may be able to request a different size. Please review our Returns & Refunds information and contact our customer care team as soon as possible for assistance.

03
FROM OUR DOOR TO YOURS

Orders & Shipping

Information about order processing, delivery, tracking, and international shipping.

Orders are carefully reviewed and prepared for dispatch after purchase. Processing times can vary depending on product availability and order volume. Once your order has been shipped, you will receive tracking information when available.

We offer shipping to selected destinations worldwide. Available shipping methods, delivery estimates, and applicable charges are displayed during the checkout process based on your shipping destination.

Once your order has been dispatched, tracking details will be provided when available. You can use the tracking information to follow your shipment's progress with the relevant delivery carrier.

Depending on your country and local regulations, international orders may be subject to customs duties, import taxes, or other fees. Any applicable charges are generally the responsibility of the recipient. We recommend checking your local customs requirements before placing an international order.

If you need to update your shipping information, please contact our customer care team as soon as possible. We cannot guarantee changes once an order has entered processing or has already been dispatched.

04
SHOP WITH CONFIDENCE

Returns & Refunds

Our return information is designed to make your shopping experience as clear and straightforward as possible.

We accept eligible returns according to the terms and conditions outlined in our Return Policy. Items must generally be returned within the specified return period, unused, unworn, and in their original condition. Please review our full Return Policy before sending an item back.

Contact our customer care team with your order details and the reason for your return or exchange. Our team will provide instructions on the next steps and confirm whether your request meets the requirements of our return policy.

Once your returned item has been received and inspected, approved refunds are processed according to our refund policy. The time it takes for the refund to appear in your account may also depend on your payment provider or financial institution.

Returned products generally need to be unused, unworn, and in their original condition. Because leather garments can show signs of wear quickly, we recommend trying your jacket on indoors and carefully checking the fit before removing any tags or using the garment.

Return shipping responsibilities depend on the reason for the return and the terms of our Return Policy. Please review the full policy or contact our customer care team for guidance before returning your order.

05
PRESERVE THE CRAFT

Care & Maintenance

Proper care helps preserve the beauty, softness, and character of your leather jacket for years to come.

Keep your leather jacket in a cool, dry environment and avoid prolonged exposure to direct sunlight or excessive heat. Store it on a wide, sturdy hanger to help maintain its shape. Always follow care instructions appropriate for the specific type of leather used in your jacket.

If your jacket becomes wet, gently remove excess moisture and allow it to dry naturally at room temperature. Keep it away from radiators, hair dryers, or direct heat, as excessive heat can damage or dry out natural leather.

We do not recommend washing genuine leather jackets in a washing machine unless the garment's specific care instructions expressly allow it. For delicate or heavily soiled leather garments, professional leather cleaning services are generally the safest option.

Store your jacket on a broad, supportive hanger in a cool, dry, well-ventilated area. Avoid folding leather for long periods and keep the garment away from direct sunlight, excessive humidity, and strong sources of heat.

Leather conditioners can be suitable for some types of leather, but different finishes require different care. Always choose a product specifically designed for your leather type and test it on a discreet area first. When in doubt, consult a professional leather-care specialist.

06
WE ARE HERE FOR YOU

Payments & Support

Find answers about secure checkout, payment methods, order assistance, and getting in touch with our team.

Available payment methods are displayed securely during checkout. Payment options may vary depending on your location and the payment methods supported for your order.

We take payment security seriously. Payments are processed through secure payment systems designed to protect your transaction information. Your sensitive payment details are handled through the secure checkout process provided by our payment partners.

You can contact our customer care team through the Contact Us page. Please include your order number, if applicable, along with as much information as possible so our team can assist you efficiently.

For order-related questions, please include your order number, the email address used at checkout, and a brief description of your request. For product questions, include the product name or link whenever possible.

Our team aims to respond to customer inquiries as promptly as possible. Response times may vary depending on inquiry volume and business hours. We appreciate your patience while our team carefully reviews your request.

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