Return & Refund Policy

At Timber & Hide, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition as received.

• Have all original tags attached.

• Be returned in its original packaging.

• Be accompanied by the receipt or proof of purchase.

To request a return, please contact us at support@timberandhide.store.

If your return request is approved, we will provide instructions on how and where to send your package.

Please note that returns sent without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately at support@timberandhide.store so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products.

• Sale or clearance items.

• Gift cards.

• Items that have been worn, used, altered, or damaged after delivery.

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer exchanges.

If you would like a different size, color, or product, you may return your eligible item for a refund (if approved) and place a new order separately.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws. The item must be unused, in its original condition, with tags attached, and in its original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@timberandhide.store.